Diane M. Zentgraf
Glen Burnie, MD 21060
QUALIFICATIONS
Over fifteen years experience in Addictions Counseling with focus on clients in the criminal justice system. Skilled in use of assessment tools including ASI (Addiction Severity Index) and SASSI (Substance Abuse Subtle Screening Inventory)
Computer skills and knowledge of Medicaid, Medicare and third party billing adds dimension of administrative skills.
WORK HISTORY
1989-present Addictions Counselor, State of Maryland, Division of Parole and Probation, Clinical Services Program.
Assess clients individually to determine the nature of the problem, the appropriate treatment modality, and location of the program. Gather psychosocial history including substance abuse, treatment, family, employment, education, medical, and criminal justice data. Observe and test clients for physical and behavioral symptoms of substance abuse.1986-1989 Fiscal Clerk, State of Maryland, Howard County Health Department
Prepared billing for Medical Assistance, Medicare, third party insurance and sliding fee scale clients for personal health, mental health and substance abuse clinics. Submitted contractual payroll, and posted to the general ledger.1984-1986 Accounts Receivable Clerk, Luskins, Inc.
Processed credit card and contract sales. Audited invoices for accuracy. Conducted training sessions for new managers and assistants on sales contracts.1980-1981 Office Clerk, Town of Junior, WV
Billed residential and commercial customers for water and sewerage. Maintained accounts payable and receivable, payroll, typing, filing and correspondence. Prepared quarterly financial reports, and assisted in preparing the annual budget. Elected as Town Recorder.1973-1980 Hairstylist and Manager
Consulted with clients to determine hairstyling needs. Scheduled clients, maintained client records, and ordered supplies. Licensed in both Maryland and West Virginia.EDUCATION
1978-1980 A. S., Psychology, Davis and Elkins College, Elkins, WV
VOLUNTEER EXPERIENCE
1988-1996 Service Team Chair, Girl Scouts of Central Maryland
Provided supervision for 12 Girl Scout Troops and responsibility for recruitment, retention and training of adult volunteers. Lead meetings and activities for youth and adult volunteers. Co-lead prevention activities based on the “Tune into Well-Being: Say No to Drugs” program of GSUSA. Leadership development training included values clarification and cultural diversity.1985-1995 Unit Commissioner, Boy Scouts of America, Baltimore Area Council
Provided supervision of two units including on-time registration, membership growth and delivery of the Scouting program. Lead group meetings and activities for youth and committees of other adult volunteers. Organized prevention activities based on the “Drugs: A Deadly Game” program of the BSA. Leadership development training included outdoor skills and CPR.1987-1989 President, Solley Elementary PTA
Chaired meetings for general membership and executive board. Represented school at Board of Education forums. Brought in programs from community organizations.1979-1980 Women’s Aid in Crisis, Elkins WV
Answered hotline for battered women’s program.OTHER TRAINING
1989-2008 OETAS, Institute of Alcoholism and Drug Abuse Studies, State of Maryland, Department of Health and Mental Hygiene.
1996-1996 SASSI Institute, (Substance Abuse Subtle Screening Inventory).
1992-1993 Family Therapy Training Initiative , Philadelphia Child Guidance through Baltimore Substance Abuse Systems (BSAS).
1992-1994 Computer Training , Baltimore Substance Abuse Systems (BSAS). Included DOS, Word Perfect, Lotus 1-2-3, CIRMIS data entry, and BSAS information system.
1992-1992 Sexual Health and Substance Abuse , Family Planning Council of Southeastern Pennsylvania through Baltimore Substance Abuse Systems (BSAS).
1990-1990 Drug Recognition Techniques, American Parole and Probation Association.
1989-1993 Parenting for Success, Active Parenting of Teens, and The Working Woman as a Parent , Discussion groups and workshops.
REFERENCES
Available upon request.